Widerrufsrecht
By placing an order you confirm that you have read and accepted this policy.
1. WHAT MAKES THIS STORE DIFFERENT
Every Ziror item is made to order. Nothing is pre-printed and nothing sits in a
warehouse. A personalized item carries one customer's name, date or message, which
means it cannot be restocked, resold, or given to anyone else.
Because of that:
- We do not accept change-of-mind returns on personalized items.
- We do replace or refund, in full, any item that arrives defective, damaged,
incorrect or incomplete, or that never arrives at all.
- In those cases you do not need to ship anything back to us.
2. CANCELLING AN ORDER
You can cancel any order within 24 hours of placing it and receive a full refund of
the order value. Email support@ziror.com with your order number.
After 24 hours the item has entered production. The personalization is already
stitched or printed, so the order can no longer be cancelled or changed.
3. DEFECTIVE, DAMAGED, INCORRECT OR MISSING ITEMS
Email support@ziror.com within 14 days of the delivery date shown in tracking, and
include all three of:
a) your order number;
b) a clear photo or short video of the item you received, showing the problem;
c) a photo of the shipping label on the parcel.
We need all three to verify what was produced and shipped. Once your claim is
approved you choose either:
- a free replacement of the same item, or
- a full refund of the item price.
You do not need to return the item.
For minor issues that do not affect how the item looks or works in normal use, we
may offer a partial refund instead. Our team will review the photos and tell you
what we can do.
4. NON-PERSONALIZED ITEMS - CHANGE OF MIND
Unused, non-personalized items in their original packaging may be returned within
14 days of delivery.
Email support@ziror.com first and we will send you the correct return address. Do
not send anything to the address printed on the parcel; parcels sent there cannot be
tracked or refunded.
Return shipping is paid by the customer. We refund the item price, not the original
shipping cost, within 5 - 7 business days of receiving the item.
5. WHAT IS NOT COVERED
- Personalization the customer entered incorrectly: a misspelled name, the wrong
date, or the wrong size, color or style. Please proofread the preview before you
check out.
- Wear, damage or fading caused by use, by washing against the care instructions, or
by accidents after delivery.
- Small differences between the color on your screen and the color of the finished
item. Screens vary; this is not a defect.
- Claims made more than 14 days after the delivery date shown in tracking.
- Orders that could not be delivered because of an address error made by the
customer. See our Shipping Policy.
6. HOW REFUNDS ARE PAID
Approved refunds go back to the original payment method. We issue the refund within
5 - 7 business days of approval. Your bank or card issuer may take a further
3 - 10 business days to show it on your statement.
If you have not received an approved refund after that, email support@ziror.com and
we will send you the refund reference.
7. CONTACT
support@ziror.com - we answer within 24 hours, Monday through Saturday.