Versand
By placing an order you confirm that you have read and accepted this policy.
WHERE WE SHIP
We ship to addresses in the United States only, including US territories and APO/FPO addresses served by the carrier. We do not ship internationally at this time.
SHIPPING COST
Standard Shipping (Tracking Included): $5.95 per order. Free on every order of $100 or more.
The exact cost for your order is shown at checkout before you pay. Tracking is included on every order.
HOW LONG IT TAKES
Every Ziror item is made to order, so total delivery time is production plus transit.
Production: 3 - 5 business days
Transit: 5 - 8 business days
Total: 8 - 13 business days
Business days are Monday through Friday and do not include US public holidays. Orders placed on a weekend or a holiday begin production the next business day.
TRACKING
You receive a tracking number by email as soon as your order leaves production. Tracking can take 1 - 2 business days to show its first scan after the label is created. This is normal and does not mean the parcel is lost.
DELAYS OUTSIDE OUR CONTROL
Weather, carrier backlogs, peak holiday volume and carrier errors can add time to a delivery. If any of these affect your order, we will tell you what we know as soon as we know it.
IF YOUR ORDER DOES NOT ARRIVE
If tracking shows no movement for 10 consecutive business days, or your order has not arrived within 30 calendar days of the shipping confirmation email, email support@ziror.com. We will remake and reship your order or refund it in full, whichever you prefer. You do not need to do anything else.
ADDRESS ACCURACY
Please check your shipping address carefully at checkout. Once an order enters production we cannot change the delivery address.
If a parcel is returned to our production partner because the address was wrong or incomplete, we will contact you and either reship it at your cost or refund the item price less the original shipping cost. The same applies if a carrier holds a parcel for pickup and it is returned unclaimed.
DELIVERED BUT NOT FOUND
If tracking shows a parcel as delivered but you cannot find it, please check with your household and neighbors, then file a claim with the carrier and email us. We will help you follow it up.
QUESTIONS
support@ziror.com