FAQs
ORDERING AND PERSONALIZATION
1. Can I change the name or text after I order?
Email support@ziror.com within 24 hours of placing the order. After 24 hours the item has entered production and the personalization is already stitched or printed, so it can no longer be changed.
2. I made a typo. Can I get a refund?
Personalized items cannot be restocked or resold, so we cannot accept returns for personalization that was entered incorrectly by the customer. Please proofread the preview at checkout. If the mistake is ours, we remake or refund the item in full.
3. How do I know an item will fit?
Every apparel and hat product page has a size chart with real measurements. If you are between sizes, email us before ordering and we will help you choose.
4. Are the colors on my screen accurate?
They are close, but screens vary. Fabric and thread colors can look slightly different in person, and this is not treated as a defect.
PRODUCTION AND SHIPPING
5. How long until my order arrives?
Production takes 3 - 5 business days and transit takes 5 - 8 business days, so most orders arrive in 8 - 13 business days.
6. What does shipping cost?
$5.95 per order, with tracking included. Free on orders of $100 or more.
7. Do you ship outside the United States?
Not at this time. We ship to United States addresses only, including US territories and APO/FPO addresses served by the carrier.
8. Why has my tracking not updated?
Tracking can take 1 - 2 business days to show its first scan after the label is created. That gap is normal and does not mean the parcel is lost.
RETURNS AND PROBLEMS
9. My item arrived damaged, defective or wrong. What now?
Email support@ziror.com within 14 days of delivery with your order number, a photo or short video of the item showing the problem, and a photo of the shipping label. We will remake it or refund it in full, and you do not need to send the item back.
10. My order never arrived.
If tracking has not moved for 10 business days, or 30 calendar days have passed since your shipping confirmation, email us. We reship or refund in full, your choice.
11. Can I return something I simply do not like?
Personalized items, no - they cannot be resold. Unused non-personalized items can be returned within 14 days of delivery, with return shipping paid by you. Email us first for the correct return address.
12. Can I cancel?
Yes, within 24 hours of placing the order, for a full refund. After that the item is already in production.
13. How do I reach a person?
Email support@ziror.com. We answer within 24 hours, Monday through Saturday.